Frequently Asked Questions.


You can customize Mailer Boxes, Shipping Boxes, Trays, Product Boxes, Wine Carriers, and Gravity Feed boxes.

Yes, you can customize the dimensions of all packaging structures except Wine Carriers.

Wine Carriers are available in 2-pack, 3-pack, or 4-pack configurations. The dimensions of the carriers are fixed and can not be altered.

Yes, the initial colour of our custom boxes is white, providing a blank canvas for your design to stand out. If you’d prefer a Kraft appearance over white, you have the option to incorporate a Kraft background image into your design. (You can find Kraft backgrounds in our Online Editor under Backgrounds > Static Designs).

You can choose between 'outside only' or 'outside and inside' print for all structures.

Acceptable files are: .bmp, .png, .jpg, .jpeg, .tif, .tiff, .pdf, .eps, .ps, .svg, .ai, .psd

Yes, you can create an account and login to save your designs to come back to later.

The dimensions listed for all boxes on our website refer to the inner dimensions (length × width × height)

You can select ‘standard’ which ensures your items are ready for shipping within 8-12 days or ‘rush’ which ensures your items are ready for shipping with 5-7 days. Shipping times vary depending on your location.

Yes, you can select a quantity of 1 if you'd like to receive a sample and ensure your design meets your expectations.

Our boxes vary in price depending on size and quantity. Start by designing your own box today and select the quantity and delivery time to see the cost per piece of your custom item.

Yes, you can select a quantity of 1 if you'd like to receive a sample and ensure your design meets your expectations.

The colours displayed on your screen, are composed of three primary colors: red, green, and blue (RGB). When printing, we utilize four colours: cyan, magenta, yellow, and black (CMYK), which combine in a 4-colour process to produce the final result on our boxes. Although the website is designed to ensure products are displayed accurately on our site, we cannot guarantee that your computer monitor will display all colours and features accurately. To ensure colour accuracy, we recommend ordering a printed proof of your design before proceeding with a full order.