Welcome to Moyy Studio! These Terms and Conditions ("Terms") govern your access to and use of Moyy Studio’s website, products, and services. By accessing or using our website and placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the site immediately. 

If you have any questions about these Terms, feel free to contact us at sales@moyydesign.com. 

1. Privacy Policy 

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data. By using our website, you consent to the practices described in our Privacy Policy, which is incorporated into these Terms by reference. 

2. Communication 

By creating an account, placing an order, or contacting Moyy Studio, you consent to receive communications related to your order or account (e.g., order confirmations, updates). You may also receive marketing and promotional communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails. 

3. Accounts & Registration 

You are required to create an account to place an order. You are responsible for maintaining the confidentiality of your account credentials and ensuring that any activity under your account complies with these Terms. Notify us immediately if you suspect unauthorized access to your account. Moyy Studio reserves the right to terminate accounts in cases of suspected misuse or violations of these Terms. 

4. Orders & Payment 

All orders are subject to availability and Moyy Studio’s acceptance. We reserve the right to reject any order at our discretion. Payment is required at the time of purchase using accepted payment methods, including credit card or charge on account (if applicable). Taxes and applicable fees will be calculated and displayed at checkout. Once an order is placed, it is considered final, and no cancellations or changes can be made. Moyy Studio is committed to providing accurate pricing but reserves the right to make corrections or adjustments due to market fluctuations or human error. All pricing is listed in Canadian dollars (CAD).

5. Custom Products 

Due to the custom nature of our products, all sales are final once the order has been placed. Cancellations or changes are not permitted once production begins. Moyy Studio is not responsible for any errors in the submitted designs, including but not limited to text, images, or dimensions. We recommend that you carefully review your order before submitting it. 

6. Shipping & Delivery 

Shipping costs and delivery timelines are provided during checkout. While we strive to meet delivery estimates, external factors such as shipping delays or weather disruptions may affect delivery times. Moyy Studio is not liable for such delays. Ownership of the Goods passes to you upon transfer to the shipping carrier. If products are damaged in transit, please notify us immediately with written documentation. 

7. Returns, Refunds, and Reproduction of Defective Items 

Due to the custom nature of our products, we do not accept returns on completed orders unless the Goods are defective or damaged upon delivery. If your product is defective, please contact us within 14 days of receipt. Moyy Studio may, at its discretion, offer a replacement, reproduction, or refund for valid claims. Defective products must be retained until authorization is given for disposal. Refunds will be processed via the original payment method. 

8. Intellectual Property & User-Generated Content 

All content on our website, including text, images, logos, and design elements, is the intellectual property of Moyy Studio or its licensors. You may not use, modify, or reproduce any content from our site without written consent. By submitting designs for custom orders, you grant Moyy Studio a non-exclusive, royalty-free license to use, and reproduce your designs for order fulfillment purposes. 

9. Limitation of Liability 

Moyy Studio is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, loss of profits, data, or other intangible losses.  

10. Indemnification 

You agree to indemnify and hold harmless Moyy Studio, its affiliates, officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any third-party rights, including intellectual property rights. 

11. Modifications to Terms 

Moyy Studio reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after changes are made constitutes your acceptance of the revised Terms. 

12. Severability 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be in effect.